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bakerboy
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Unlock Code for New Simm Card

I was told that I needed to change the simm card in my phone for a new one, this due to changes in the network.  I duly received a new simm card and I put it into my phone, having done this I was prompted for an 'unlock code' ?  Not having been given one with the new simm I phone support and asked for the code to unlock it.  I was told to turn off my phone and restart it in 5 minutes and all would be well, no this did not work!  I phoned back and explained the problem and was cut off!  I phoned back again and spoke to another person who tried to help me with different codes but this was not working.  The person said could I take the simm out of the phone and tell them the number on it, I did this which took about a minute and when I picked up my land line phone again the person had rung off.  My view, I gave up and threw the phone away, as it happened it was an old phone and not really used at all, just as well I had another newer phone.  The moral though, very poor customer service here, a shame full way to treat people, a sign of the times, oh dear!

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Superuser
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Re: Unlock Code for New Simm Card

Sounds like your old phone was network locked. As it worked with the old SIM I suspect this was EE as the old SIM was EE based. The new SIM cards are Virgin's own and present a different network number to the phone.

Lot's of people have had this issue

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bakerboy
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Re: Unlock Code for New Simm Card

Ah yes that would explain it then, makes sense, I think that you are right it was an EE simm.  It is a pity that these people at Virgin are not properly instructed in these issues.  As I said in my original post the phone was old and so not a real problem, just as well by the sound of this. Many thanks for clearing this up for me though.

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