Just moved to the second month of an unlimited calls and text bundle, yet when I try to make a call I get a message saying I do not have enough credit. Plus other various issues such as recorded messages in foreign languages when I attempt to call usual contacts. There is clearly a technical / billing issue but the customer service team are refusing to assist. They are pursuing phone setting which I already checked, repeatedly. The first operative said she would call back and never did. The second operative hung-up after providing my phone number. The third operative kept putting the line on hold whilst dealing with something else. Not one checked the account. I wonder if Virgin media are aware of the communications issues in their call centre. The technical / billing issue still not resolved.
