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Unknown £5.99 charge on Virgin Mobile

Falco3
Joining in

I had a £5.99 payment taken yesterday through my virgin mobile but cannot see what this payment is for? I am on ultimate oomph package so there should be no charge as mobile included in my tv and internet package.

I have never had any other charges come through for my mobile. My spending cap is set to only use monthly allowances.

When looking at the payment history, I can only see it was £5.99. No details about what this payment is for.

Appreciate any help! Thank you

1 REPLY 1

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @Falco3

 

Thanks for posting on our community forum!

 

Sorry to hear about this, I'll drop you a private message now to collect a few more details - please keep an eye on your inbox.

 

Regard

Travis_M
Forum Team

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