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Lynne50
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Unable to receive text messages from certain networks

I have been in touch with virgin a couple of times regarding an issue that has occured on my Samsung S9 . I can send text messages to all networks but can only receive messages from virgin numbers. If anyone tries to message me on giffgaff or vodafone im unable to receive the messages unless someone from virgin messages me then all of a sudden i receive all messages at once.

The first time i rang virgin a gentleman talked me through reseting the connectivities on my phone which had no effect and then i was sent a new sim card and again there has been no difference.

Can anyone help me please ?

 

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Re: Unable to receive text messages from certain networks

Hi Lynne50,

 

Thank you for your post. I'm sorry to hear this. 

 

Is the S9 from ourselves?

 

^Martin

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Lynne50
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Re: Unable to receive text messages from certain networks

No i got it from carphone warehouse

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Re: Unable to receive text messages from certain networks

Thank you for confirming that. 

 

Has this fault occurred since getting the handset?

 

^Martin

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Lynne50
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Re: Unable to receive text messages from certain networks

No the fault only started due to the fault happening to my sons phone and to check whether it was a fault with his phone ir sim he put his sim in my phone ..and since putting my sim back in i have had the same fault.

I the other way of receiving the texts from other networks is to briefly switch off the virgin service and trying another network then switching virgin back on but it still goes back to not receiving texts from vodafone or giffgaff.. its getting very frustrating now as  i feel the problem is down to your network not my phone or sim card ??

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Re: Unable to receive text messages from certain networks

Is your Son with ourselves as well? 

 

^Martin

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Lynne50
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Re: Unable to receive text messages from certain networks

No my Son lives away from home he is also on virgin like myself

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Re: Unable to receive text messages from certain networks

Okay thank you. I will private message you to get some details so I can look into this. 

 

^Martin

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