Unable to receive incoming mobile calls

[James071]

Hi,

I'm a new mobile customer. I ported my number a few days ago. The PAC code was accepted and my new SIM activated OK. I am able to make calls and data service is fine. I have a Samsung Galaxy A52 S 5G.

I cannot receive incoming calls. Anyone trying to call me gets the message that they have dialled an incorrect number.

I've tried the following but the issue remains:

• Putting my SIM into a different phone
• Resetting network connections, restarts etc..
• Changing network mode to "3G/2G Autoconnect" instead of "5G/LTE/3G/2G"

Is it normal that when I go to Mobile networks >> Access Point Names >> Virgin Media Mobile internet the Access port information is blank (as in the attached)? Also in SIM Manager, the SIM shows as having no number (as in the attached).

Please let me know if you have any suggestions!

Many thanks in advance

[Akua_A · Accepted solution]

Hi @James071,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having a lack of service after porting your number. We can understand the inconvenience this issue may have caused. I can see you recently contacted our team today regarding this issue. Do you need any further help?

Thanks,

[James071]

Thank you very much for your prompt reply,

It seems 2nd line tech support have fixed the problem for me. It was not related to the network setup on my mobile but was a routing issue.

Glad to be able to use Virgin Media now

[Akua_A]

Glad to hear the issue has been resolved by our team @James071.

We do however apologise for any inconvenience this issue would have caused. Please do not hesitate to contact us if you need any further help.

Thanks,