on 24-08-2022 15:48
I use a Samsung Note9 and can't use my phone to receive or make calls abroad. I can access SMS and data roaming, but can't receive/make calls. Is this happening to anyone else? Does anyone know how to get the calls activated on this?
Answered! Go to Answer
on 24-08-2022 18:03
@Fionnula123 wrote:Yes, a few options come up - AT&T, Verizon Wireless, T-Mobile, etc.
Have you got a high enough spend cap as calls are ridiculously expensive, and if data is on you can go through £50 in minutes
Usually T-Mobile is the most reliable network
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on 24-08-2022 15:56
Hi Fionnula123,
Thank you for reaching out to us here on the Community.
I am very sorry to hear you are experiencing issues with your service whilst abroad.
Can you please check the following settings on your handset?
For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Mode
Select Manual
Select International-you are done, go back to Home Screen
To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Mode
Select Automatic and go back to Home Screen
Thanks,
on 24-08-2022 16:02
Thanks, Natalie. I've already done that but it doesn't seem to work. I am still unable to make calls.
on 24-08-2022 16:09
Thank you for confirming, you have checked the settings.
When you manually search for a network. are you provided with different options?
Nat
on 24-08-2022 17:18
Yes, a few options come up - AT&T, Verizon Wireless, T-Mobile, etc.
on 24-08-2022 18:03
@Fionnula123 wrote:Yes, a few options come up - AT&T, Verizon Wireless, T-Mobile, etc.
Have you got a high enough spend cap as calls are ridiculously expensive, and if data is on you can go through £50 in minutes
Usually T-Mobile is the most reliable network
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 24-08-2022 18:44
That's a very good point from Enlli, can you please check and confirm if you have a spend cap on your account?
Also, if you switch between the available networks, does this help at all?
Thanks,
on 24-08-2022 18:46
My cap isn't very high, but the problem is - it doesn't even ring when I try to call any UK number. It automatically just cuts and ends the call.
24-08-2022 18:47 - edited 24-08-2022 18:50
Based on your advice, I've removed the spending cap and I now seem to be able to make calls. Yay - one down, another to go. I am still unable to receive calls - it automatically goes to voicemail. Any thoughts on that?
on 24-08-2022 18:57
That's great to hear.
With the calls, do you have a good signal at the time?
Is this happening with all calls?
Thanks,