Unable to make receive calls Tenerife

[MillerG]

Can someone from Virgin please look into my family's 4 x mobiles not able to make calls in Tenerife where we are on holiday, please? Tried everything, couldn't post direct question on forum as didn't have "rank" (?). System only let me add on to other discussions on same issue (looks like a common fault). Also, the sent help link went to Spanish answerphone. Phoned a Virgin guy in UK who tried the basics and said he'd phone back in 30 mins. That was several days ago. 

[Ashleigh_C · Accepted solution]

Hi there @MillerG

Thank you so much for your post and welcome back to the community forums! 

I'm so sorry to hear that you are facing this issue with your mobile phones! 

I have not been able to locate your accounts via your forum details so I'm going to pop you a PM so we can take a closer look for you. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received. 

Thank you.