on 26-05-2022 15:46
Hello, I've been unable to make outgoing calls - everytime I try to, it ends the call right away, beeps 3 times and tells me that the call failed.
I'm receiving text messages fine though so I'm unsure what the issue is.
on 26-05-2022 15:51
Hello @noct10,
Welcome, thanks for posting.
I am sorry for the issues with your calls, can you see if you have a spend cap on your online account? If it is zero then this could be causing this issue.
Many thanks,
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on 26-05-2022 16:58
on 26-05-2022 17:00
Hello @noct10,
Thanks for checking this! Least we have a clue as to why it is not working, can you please tell me if the number you are calling is a free number?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 26-05-2022 17:06
on 26-05-2022 17:10
Hello @noct10,
Are they 0800 / 03 / 02 numbers? Some calls will not be included in your minutes, which might be why you are unable to call them numbers.
I can change your spend cap for you, which means you should be able to get past this issue.
Would you want to do this with me? If so let me know.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 26-05-2022 17:30
on 26-05-2022 17:36
Hello @noct10,
No problem, thanks for confirming this.
Here is a link for our call cost, there should be more information on here for you. Let me know if this helps.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 26-05-2022 17:51
on 26-05-2022 17:55
Hello @noct10,
Some numbers have additional charges, which are not always included in your unlimited minutes.
Which is why it would help if your spend cap was not on zero, if you are wanting to make 02 and 03 calls from your mobile.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide