on 01-06-2023 15:18
Phone has been working ok since O2 change but today can’t make calls to certain numbers, unable to connect is the message. Need to contact family and can’t connect. It’s an I phone 11 and been with virgin for years with same number, not a good few weeks with VM
on 01-06-2023 15:21
Hi Helpme222, thanks for the message and welcome to the forums. I am sorry to hear that you have not been able to make calls, does this happen also with texts? Can you do a network search to see if anything changes? ^Chris.
on 01-06-2023 15:42
How do I do that
on 01-06-2023 15:46
It says O2 top left now instead of virgin
on 01-06-2023 16:28
We are migrating customers over to the 02 network and we are aware of this separate issue and are aiming to have this fixed as soon as we can. ^ Chris.