Menu
Reply
Highlighted
  • 6
  • 0
  • 0
WestyofPoole
Joining in
122 Views
Message 1 of 8
Flag for a moderator

Unable to login to my vigin mobile account

Hi there, 

I have tried to login to my virgin mobile account today on two different devices and it keeps telling me to enter my email address. I have done this several times with no success.

Are there any issues with the login process today 13/06/2018?

0 Kudos
Reply
  • 7
  • 0
  • 0
chepstowboy53
Joining in
87 Views
Message 2 of 8
Flag for a moderator

Re: Unable to login to my vigin mobile account

I have same problem...virgin"support"have told me that their servers do not like my domain as in my email address.
"Please make up a fake email address"
So unless I comply, I am locked out...

0 Kudos
Reply
  • 6
  • 0
  • 0
WestyofPoole
Joining in
85 Views
Message 3 of 8
Flag for a moderator

Re: Unable to login to my vigin mobile account

What an absolute load of Tosh - Up until a day or so ago I was able to access it no problem!!

Come On Virgin Sort It Out!!

0 Kudos
Reply
  • 292
  • 12
  • 19
Forum Team
Forum Team
57 Views
Message 4 of 8
Flag for a moderator

Re: Unable to login to my vigin mobile account

Sorry to hear of the Online account access issue WestyofPoole, how are you trying to access the account? Is it via the Virgin Mobile App or a browser?

 

Rob_P

0 Kudos
Reply
  • 6
  • 0
  • 0
WestyofPoole
Joining in
53 Views
Message 5 of 8
Flag for a moderator

Re: Unable to login to my virgin mobile account

I am trying to access it via my laptop which up until recently I had no issues.

I have tried Google Chrome and Internet Explorer and still get the same message.

0 Kudos
Reply
  • 292
  • 12
  • 19
Forum Team
Forum Team
48 Views
Message 6 of 8
Flag for a moderator

Re: Unable to login to my vigin mobile account

Do the log in issue remain after clearing the internet cache on your laptop?

 

Rob_P

0 Kudos
Reply
  • 6
  • 0
  • 0
WestyofPoole
Joining in
45 Views
Message 7 of 8
Flag for a moderator

Re: Unable to login to my vigin mobile account

Yes, I reset my cache before closing down my laptop.
0 Kudos
Reply
  • 292
  • 12
  • 19
Forum Team
Forum Team
40 Views
Message 8 of 8
Flag for a moderator

Re: Unable to login to my vigin mobile account

If you could PM me with the following;

 

  • Full Name
  • Account holder
  • Number effected

Once we have this and can pass security we'll be happy to help.

 

Rob_P

0 Kudos
Reply