Unable to hear people on call in Gran Canaria

[Cockney_Blanker]

Hi

if I call 150 it works fine call voicemail and can hear, use phone to make calls on WhatsApp or messenger works fine, FaceTime fine, if someone calls me then I cannot hear them, not a phone issue as Mrs is doing the same on same network. Tried resetting network settings, reinstall virgin profile etc

any ideas?

[Travis_M]

Hi @Cockney_Blanker 

Thanks for posting on our community forum!

Sorry to hear about this, are you experiencing this issue everywhere you go or just in certain locations?

Regards

[Cockney_Blanker]

Not been anywhere apart from hotel, have a full strength 4g signal connected to movie star, can see the phone mast on hill not far from hotel, tried manual roaming international in sun settings nothing, spoke to a guy earlier who said try speaker phone and or EarPods tried both still the same unable to hear people but they can hear me.

[Travis_M]

Hi @Cockey_Blanker

Thank you for your reply

I am going to drop you a private message now to investigate further and collect some more information, please keep an eye on your inbox.

Regards