Unable to get rid of voicemail notification on Android 10

[Shaun4]

I keep getting a voicemail notification for my Virgin Mobile number every time I turn on my phone although there are currently no messages in my mailbox when I call voicemail. I have tried clearing the data in the Phone app but I still get the notification when I restart my phone. This is making me think this might be a service related issue as I have ignored some voicemails recently.

My handset is a Motorola One running Android 10, which does not have the option to turn off or permanently delete voicemail notifications, and I install the latest updates when they become available.

[dannylau · Accepted solution]

when I had this issue I left myself a new message and then deleted it and the notification went away

[Shaun4]

Thank you it worked.

[NeilG_UK]

When I review and delete my voicemails, if i do this on WIFI Calling, the Android Notification icon never clears.

Workaround is to call myself from landline and leave a message then disable wifi calling and delete then it works.

Really annoying as my house in North Leeds has really bad signal so I have to rely on wifi calling!!!!

[Martin_N]

Hi NeilG_UK,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your Voicemail issue. 

I have been able to locate your account. To confirm when you listen to your voicemails do you save or delete them?

^Martin

[NeilG_UK]

delete! as they are usually scammer [REMOVED] anyhow!

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

[Martin_N]

Thank you for that. Do you currently have any voicemails you can try the save options to see if the notification stays after it?

^Martin