Unable to call text or use data from abroad (Spain)

[backtothefuture]

I've arrived in Spain but unable to text, call or use data.  I received the welcome text from Virgin and tried texting 789922 as it suggested but that text won't send either. 

I have roaming enabled on my account. 

When I try to make a call I get a message saying this service is unavailable from the number you are calling from.

Any ideas? 

[Gareth_L]

Hi backtothefuture

Sorry to hear about this 

Did you activate roaming before you left the UK?

Either way
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[backtothefuture]

Hi Gareth_L,

Managed to get this sorted. 

Roaming was already enabled but I had to enable making international calls and then the data started working - not sure if it supposed to work like that.

Happy all working now though. 

Thanks 

[Gareth_L]

Hi backtothefuture

That's great news 

Thanks for letting us know it is working now 

The international setting would need to have been turned on as it was explained in your online account when you set up roaming 

Any way like you said, Its working now 

What ever you get up to in Spain have a good time 

Gareth_L