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Unable to access account

Hi I am unable to log into my online vm account over a week now when I try I get message that says sorry you are unable to access acount please call our team on 789. When I do this still no joy. I was asked to create a new email and also to re register neither of which worked. Last call yesterday to your phillipino call centre said will be sorted by today still won't work now says does not recognise my details and still cannot reregister any one in UK to help me please?? 

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Re: Unable to access account

Hi Dcirulis, 

I'm really sorry you're having trouble accessing your online account, it's not what we like to hear. 

I can assure you it's not the level of service we aim to provide and it's disappointing to learn of instances like this. 

I'd love to help so I'll pop you a personal message and we'll take it from there. 


Emma_C - Forum Team
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