Unable to access Virgin mobile account

[Crocoman]

Hi there,

Since signing up to Virgin mobile on a 3 phone ‘Family Plan’ I’ve been unable to access my account online. This has been since day 1 from November 2019.

I receive my bills via email and all the details for accessing the account (last name, mobile number and post code) are all there but it just doesn’t recognise them at all.

I’ve tried all the mobile numbers on the account but to no avail.

We are thinking of upgrading and I’m in a bit of a no mans land with no account access.

I have the Virgin Media App set up and can see usage etc on that, but the online account is just not accessible.

Can anyone help please?

Thanks in advance

[Martin_N · Accepted solution]

Hi Crocoman,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your online account. 

Have you gone through registering an account on our website: virg.in/youracc

^Martin

[Crocoman]

Hi Martin,

Thanks so much for getting back to me.

I never initially registered for a mobile account so this has been the ‘issue’ all along!

thanks again for your time. All sorted now.

Take care

[Martin_N]

I'm glad to hear this is all sorted for you. 

^Martin