Trying to reset password without phone number

[CarlTurner126]

I’m looking to buy a new phone with virgin mobile, but as part of the process it asks me to either create or sign in to a virgin mobile account.

Apparently I’ve already got a virgin mobile account on my email address, but I don’t know the password. So when I try and reset the password, I’m asked for a virgin mobile number, which I don’t have.

any help?

[John_GS]

Hi CarlTurner126

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further

Best wishes,

[Mike01]

Hi there,

I am experiencing the same problem as the previous post. I need to reset my password but I am ordering the new phone and do not have the phone number yet.

Any help?

Many thanks,

Mike

[Paulina_Z]

Hi @Mike01,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having similar issues to the original poster.

I'll be more than happy to look into this further for you and see what I can do to help. I will send you a Private Message.

Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.