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kevino81
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Trying to get an old bill - archive

Is it possible to get a bill from September 2017 if I e mail virgin?

 

I have lost a phone number that I now need back.

 

Anyone who works for virgin know if they keep the bills incase they are required?

 

thanks kevin

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Re: Trying to get an old bill - archive

Hi kevino81

 

Thanks for the message 

 

Can you confirm if this is regarding a Media or Mobile account?

 

Kind regards 

Chris. 

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kevino81
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Re: Trying to get an old bill - archive

it's the mobile phone.  the one that shows the numbers you phoned or texted.

 

pdf files only go back to November 2017 at the moment which is 2 years.

 

thanks

kevin

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kevino81
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Re: Trying to get an old bill - archive

is 2 years the max then?
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Re: Trying to get an old bill - archive

This would be correct, we can go back 2 years on our system but on the online account it's 1 year.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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