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jo9570
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Message 81 of 143
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Re: Calls to landlines

I’m unable to make calls to any land line number,can someone please help me 

thanks

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FergFam
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Message 82 of 143
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No calls - Not Virgin; EE fault

To all those posting and asking about Virgin fault of no calls, remember that the service is run on the EE network. They are not any better at updating but it's not virgin per se...

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dookeydoc
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Message 83 of 143
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Re: Trouble making / receiving calls and texts

Nice work Virgin, keep doing like that. This is not the first time. Now I need to find another job, because of you. 

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Caspercat1
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Message 84 of 143
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Re: Trouble making / receiving calls and texts

Really helpful when you’re at the hospital and the only way of paying for parking is by phone. Thanks Virgin media! Has anyone taken this to twitter yet?
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LGM123
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Message 85 of 143
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Re: Can’t call out

Same

Can't call landlines at all, some mobiles are working and not others (my dad is the only one so far I can get through to - he's on Virgin) 
Been happening since around 11am this morning but didn't realise it was an issue until I tried to make a few other phone calls
Could originally call 789 - they advised restarting my phone and I did but now I can't contact them either!

Not had a problem with texts so far

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lee_mc
On our wavelength
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Message 86 of 143
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Re: Trouble making / receiving calls and texts

 Unfortunately, this appears to be an EE issue, as the whole EE network is having issues. So not really Virgins fault, but they should be up front with how things are progressing.

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rosfk1
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Message 87 of 143
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Re: Trouble making / receiving calls and texts

Yes. No reply, but perhaps not surprising... Smiley Happy

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Nicknackday
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Message 88 of 143
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Re: Trouble making / receiving calls and texts

In this day and age the problem is shocking.  There is so much competition around that Virgin are really shooting themselves in the foot - poor technical service, appalling customer service, expensive.  Shame on you Virgin.  Now looking at BT as an alternative option, very interesting now that I've just ended the contract with Virgin (fortunately).

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rosfk1
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Message 89 of 143
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Re: Trouble making / receiving calls and texts


Caspercat1 wrote:
Really helpful when you’re at the hospital and the only way of paying for parking is by phone. Thanks Virgin media! Has anyone taken this to twitter yet?

Yes. No reply, but perhaps not surprising... Smiley Happy

 

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Damiensi
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Message 90 of 143
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I'm also having an issue making calls

Hi,

I'm also having issue making calls, is this a virgin error, do I have an issue with my account?
Please help.
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