Transfer of ownership cannot log in

[Ray_01402]

I applied for a transfer of ownership of a sim (I am the new owner) and it is meant to be completed today (30th November 21) I have written down all the log in details I completed the process with but I cannot log in to my account.

I have tried doing the forgot your password and email address but it says my number cannot be found. 

[BenMcr · Accepted solution]

Have you tried doing the initial registration for an online account for the number?

[Ray_01402]

Thanks! I didn't realise I had to do that process, it knew the associated email but I had to create a new password.

[Zak_M]

Good morning @Ray_01402. 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with logging into your account. 

I can see that you have managed to log in now? 

Kind regards,

Zak_M

[Ray_01402]

Yeah all good now

[Zak_M]

Brilliant. 

Really glad to hear that. 

If we are able to assist you further then please do let me know. 

Kind regards,

Zak_M