We have a single account with three numbers on it. Mine, my husbands, and my son's. I pay the bill monthly and they all have slightly different contracts. I want to add my daughter's phone to the group and transfer it from PAYG to a monthly contract, keeping the number (as I did with my son). The operator I spoke to told me that it was not possible to do this any more as it is now against OFCOM rules. Please can someone who knows advise - she was not terribly polite, and I have had trouble with the first line of support before, so would like someone more knowledgeable to comment.
what you have been told may or may not be true - in truth i have no idea - not everything stated by the agents is true - sometimes they make it up as they go on for whatever reason
it can also depend on who you spoke to - they in many instances want to help but dont seem to get it right
try again - 789 from one of the phones - make sure your daughter is there as they may want to speak to her to access the account and the key [to me] is speak to retentions - thinking of leaving us - will still be offshore but make sure you get them - they always seem better and will try to sort most problems
Thanks for your first post and welcome to our forums page.
We can absolutely transfer the number into your name on a pay as you go basis. However, if you wanted the number on a pay monthly basis with or without a handset) this would depend on credit checks carried out as this would give you a credit class and identify the amount of contracts we can give you in your name.
I have dropped you a PM so we can look into this in more detail. If you can pop me over the details requested, I will be more than happy to help.