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Trade in additional £180 on mobile

GelFor
Joining in

I took out a new mobile contact with virgin last week, I moved over from EE. The agent told me I could trade in my phone and receive an additional £180. I haven’t received any information so called and was told this was only for trade ups of existing customers. It doesn’t say that on website. Can someone advise please 

1 ACCEPTED SOLUTION

Accepted Solutions

Travis_M
Forum Team
Forum Team

Hi @GelFor

 

Thanks for posting on our community forum and a big warm welcome with this being your first post!

 

Everything on Trade Ups can be found here and if you enter the IMEI number of your device the page will let you know if you're eligible for the trade up. Can you give it a try and let me know how you get on please?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

1 REPLY 1

Travis_M
Forum Team
Forum Team

Hi @GelFor

 

Thanks for posting on our community forum and a big warm welcome with this being your first post!

 

Everything on Trade Ups can be found here and if you enter the IMEI number of your device the page will let you know if you're eligible for the trade up. Can you give it a try and let me know how you get on please?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs