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mrmaw
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Touchscreen issue on Xperia XA1 repair

I have returned my Sony Xperia XA1 to Virgin for a repair to its non responsive touchscreen for the second time this year and I am wondering what is going on with it as I have had NO communication from you as of yet and its been over a week. the repair booking number is [NGBSS-100000319126517] if you could please respond asap as I have no way of calling you as I have no phone currently (obviously!)

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Forum Team
Forum Team
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Re: Touchscreen issue on Xperia XA1 repair

Hi there mrmaw, welcome to our forums.

 

I'm sorry to hear you have not heard back from your handset being sent in for repair.

 

If you are able to send me a private message with the following details I can check this for you:

 

  • Your mobile number
  • The full name on the account
  • Confirm if you are the account holder

Thanks

 

Nathan B

 

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EmilyBaker
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Re: Touchscreen issue on Xperia XA1 repair

The issue that Android touch screen cannot work can be caused by many different reasons like:

Your phone is dead due to the heavy load.
The protector that you have stuck on the screen is too thick.
The phone screen is damaged badly and unable to recognize your touch.

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CecicliaGarcia
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Re: Touchscreen issue on Xperia XA1 repair

An useful tip to fix the issue is to knock the touch screen. It sounds like a child's play but this means is tested by many users already. So you can try to knock on every corner of the touch screen gently for a few times. This would help to connect the digitizer cable to the device tightly.

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