Virgin Media Community

[Kippies]

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@enlliwrote:

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@thelionwrote:

That was one of the reasons Three got rid of the one plan when you read how much data some where using you think have they got no life or are they illegally downloading

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Three still do an unlimited data at £30 but tethering is limited to 30GB People were using them rather than home broadband and swamping Cell Sites

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Yes but VM's plan is bullet proof. They limit it to people who have a VM broadband connection already, so they wont use that much data. So yeah give it a month.....

“The definition of insanity is doing the same thing over and over again, but expecting different results.”

roll call of the previous unlimited plans still available? Yeah thought not.....

[thelion]

That's what I meant the tethering part someone would boast I used 500gb then someone would say I used 1tb

[paulgato]

An interesting article posted by someone above here...

http://www.virginmedia.com/corporate/media-centre/press-releases/virgin-mobile-launches-the-uks-firs...

...which includes the following hopeful, though slightly confusing line at the bottom...

"Truly Unlimited is the UK’s only unlimited plan with no tethering, throttling, speed restrictions or caps"

Yes, that's not a well-formed sentence and is kind of ambiguous.  Well, strictly speaking an ambiguous sentence is one which could mean a number of different things, and this sentence has ONLY ONE possible meaning.  It is clearly not meant to be a meaningless sentence, such as an over-zealous sales person or a politician might use.  If it is intended to mean anything at all, then it is intended to mean that Truly Unlimited has none of the usual restrictions that one might expect, and has no tethering restrictions, no throttling or speed restrictions, and no data caps.

The sentence certainly DOES NOT mean that tethering is not allowed.  In the context, that would be an absurd interpretation.

But what a struggle it is to get the definitive answer from Virgin Mobile!  On the phone to Virgin Mobile, so far I've been told by two people that tethering definitely IS allowed, and by two people that is definitely IS NOT allowed.

(The most plausible answer I've had is from a Virgin Mobile employee in the Cancellations dept who says they were recently on a training course, and it was made clear that tethering is ONLY allowed on the Truly Unlimited deal, and not allowed on any other package.  The reason he gave for that is that on limited packages, customers can easily exceed their allowance on tethering, be charged extra, and then because Virgin have no record of what kind of data was used (e.g. did they download 10 movies or were they streaming Spotify for 18 hiours a day) they can't demonstrate what data was used to justify their bill.  But with Truly Unlimited they will never be in that situation.

That kind of makes sense.  Like every other network provider, Virgin of course has to try to ensure that people don't use too much data on the 4G network, but Virgin's safeguard is that fact that they only offer this Truly Unlimited package to people who already have an unlimited home internet service in the form of Virgin's own home broadband.  So, the logic is that no one will do a lot of tethering because the Virgin fibre broadband will be faster and less hassle anyway.)

I've asked to see the relevant Terms and Conditions, but so far have not found any mention of tethering anywhere in those documents, and neither have any of the Virgin Mobile people I've asked.  I'm on the phone now to try to get the definitive answer before signing up.

[thelion]

Sounds like Jim Trott wrote the sentence 😂  

[Rezoloot]

Literally left virgin home so I wasn't paying twice for the same service, was told in no uncertain terms, unlimited meant exactly that, however, when giving notice into virgin home, the girl said "you shouldn't, there's tethering, fair usage and all types of penalties", went back to Virgin mobile and was told again, unlimited means exactly that, might go confused dot com where it's safe to be, because I am baffled, think the only thing to do is go about my business and see if I get chopped in the neck for it

we shall see, I'll keep you all up to date with what transpires

[teabag]

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@Rezoloot wrote:

Literally left virgin home so I wasn't paying twice for the same service, was told in no uncertain terms, unlimited meant exactly that, however, when giving notice into virgin home, the girl said "you shouldn't, there's tethering, fair usage and all types of penalties", went back to Virgin mobile and was told again, unlimited means exactly that, might go confused dot com where it's safe to be, because I am baffled, think the only thing to do is go about my business and see if I get chopped in the neck for it

we shall see, I'll keep you all up to date with what transpires

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If your talking about the Totally Unlimited SIM, having Virgin Broadband at home is part of the terms for getting the SIM, so if you cancel the Broadband - Virgin should also cancel your SIM.

[Rezoloot]

It does not say anything about tethering but it looks pretty much doing what it says on the tin

• Virgin Mobile’s Truly Unlimited customers will enjoy unlimited texts, minutes and data without caps or throttling. Truly Unlimited is for consumers only and not to be used for commercial purposes.  

• To be eligible for Truly Unlimited customers must take a Virgin Media broadband service or broadband bundle i.e. broadband, TV and/or landline.

• Truly Unlimited is the UK’s only unlimited plan with no tethering, throttling, speed restrictions or caps. Priced at £25 a month Truly Unlimited is cheaper than competing plans, which due to restrictions limit customer’s use and offer less value.

• Eligible customers can get Truly Unlimited by calling customer services, going online or visiting a Virgin Media store.

• Up to 50Mbps speed boost refers to download speeds.

• Truly Unlimited is available as a 12 month SIM Only plan or can be purchased with a handset. It is available across Virgin Mobile’s full handset range.

• Virgin Mobile uses EE’s network – offering superfast 4G speeds.

[happywithmy350]

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@enlli wrote:

I hope there isn't unlimited data with tethering ---- experience tells me that when that happens the network is brought to its knees by a handful of individuals.

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I know this is an old thread - but with three about to close their £20 for unlimited data sim - and people buying it to replace their landline and FTTC packages - how long do we think it will be before the network goes down again? 

I have no experience of VM's unlimited tariff - I am on a black Friday deal and happy where I am - just curious if (for Three) this is the one plan all over again? There is also unlimited tethering and people are putting them into phones and dongles - and Three don't seem to care. 

I took the Black Friday deal so that if I ever did leave VM I still had the lifetime data - 200GB a month is pretty much unlimited for me - although I am in Hospital recovering from an operation and Ive used 44GB in a week - rare even though and with the roll over it's good for me. 

I do wonder why I can get 200GB 5000 mins and unlimited SMS for £20 on VM and I had to pay £85 for 60GB on EE.. 

I AM waiting to hear of Three coming to it's knees again - I really am. 

[rehmanab]

I have just been suspended from my "Truly Unlimited" £25 per month for high usage, I am a broadband customer but waiting for the broadband to be connected due to construction problems on my street, so as I have no fiber BB yet I have to use the "Truly Unlimited" sim card as a hotspot so have used nearly 900GB a month for the last 3 months.

They basically have said I need to drop to lower tariff or cancel the contract. They can't seem to understand that it's not my fault that Virgin Media have a delay on their side in connecting my BB services, but I am an account holder for the 350MB broadband.

I will need to find another provider for mobile broadband now untill VM have connected my BB.