on 26-11-2021 11:02
on 26-11-2021 12:14
Hi Malcs30,
Thank you for reaching out to us in our community and welcome, we are sorry you aren't able to upgrade your 3rd phone right now due to hitting the maximum credit checks, I was able to find your account with the details we have for you, you will need to wait another 30 days as advised as we aren't able to change this>
Regards
Paul.
on 26-11-2021 12:36
So that means the black Friday deals will be over and due to a virgin mobile agent I will have to pay the full monthly fee instead of the deal that is on the now. I think that this is pretty unacceptable as this is not my fault but I am going to have to wait until after Christmas now and pay more.
on 26-11-2021 12:43
Hi Malcs30,
So I can have a closer look and see if there is anything we can do I will invite you into a private chat, I will send you an invite shortly, once received please click on the purple envelope to accept?
Regards
Paul.