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rlaughton
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Message 1 of 9
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The worst customer services ever!!!

Virgin have no manners and are the worst customer experience EVER!!!! Cut off twice

received a new sim as part of the migration, new sim won’t work and now they have disconnected the old sim and cannot revert. No one at virgin gives a flying *beep* about the customer

Virgin - you tell me calls are recorded, then listen to them and sack your so called customer reps 

Virgin - message if you have any service with a direct number for a manager IN THE UK

 [MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

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rlaughton
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Message 2 of 9
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Re: The worst customer services ever!!!

Any comments Virgin? Any UK manager wish to PM me and call me?

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Nibbler1
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Message 3 of 9
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Re: The worst customer services ever!!!

I'd be surprised if they reply.  I had a complaint a couple of months ago and put it on here and they ignored it.  Still having problems since yesterday not receiving text and calls and they are ignoring that as well.  Good luck though.

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rlaughton
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Message 4 of 9
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Re: The worst customer services ever!!!

They are unbelievable that's for sure.

No phone working as they swap sims and cut off the old one, and then say 'i'll call you' - Really.... With a phone that doesn't work

 

Cheap customer service = poor service

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Forum Team (Retired) Rich_B
Forum Team (Retired)
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Message 5 of 9
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Re: The worst customer services ever!!!

Hi rlaughton,

 

Welcome to the community and thanks for posting.

 

I deeply apologise for the recent experience when contacting our team. This has clearly fallen below the high standards we set ourselves.

 

I believe you have spoken to someone in the UK since posting so hopefully everything has been resolved for you.

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

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rlaughton
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Message 6 of 9
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Re: The worst customer services ever!!!

No it is not sorted, Virgin just seem incapable of resolving anything!!!!! Useless to be honest.  The sooner I can cancel the better, although they cant even do that!!!!!!!!

 

I have email addresses of Virgin UK now and a direct telephone # to the exec office of which i'm sure many other people would like!

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Forum Team (Retired) Rich_B
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Message 7 of 9
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Re: The worst customer services ever!!!

Hi rlaughton,

 

I was think I referring to the purple SIM swaps and not the number porting. Either way I believe it has definitely been resolved and closed now.

 

If you have any further queries then please post on the relevant board on the Help forum.

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

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Bella1244
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Message 8 of 9
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Re: The worst customer services ever!!!

Hi. What is the tel number and email address as I really would like to speak to someone in the uk and/or write letter of complaint.

 

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steveducky
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Message 9 of 9
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Re: The worst customer services ever!!!

I have had 8 engineer visits from both Kelly's Communication and Virgin, that last one this week to sort out an on going broadband issue. This weeks visitor didn't fix it because he hadn't done the fibre course, he was supposed to be a supervisor who knew what he was doing. I have had numerous managers ringing be back of course nobody ever does, one guy went out to make a phone leaving his jacket on my sofa and jumped in his van and left, I still have the jacket. Another came to fit boosters but claimed that he had just be asked to drop them off, on inspection of the paperwork he claimed that I wasn't even at home. I have contacted virgin so many times in the past three months and each time I am treated with increased contempt. I am supposed to have 360 mbps fibre to home, I get around 100 mbps, only virgin engineers appear to be able to achieve the high speeds tat they advertise. I am considering trying to adopt an engineer to improve my speed

 

 

 

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