So back in April, I stopped my tariff without realising that PAYG was gone and it would stop my tariff fully. I requested a PAC code back then, but never heard anything for over a month - I was not in the best of health at the time - I recently lost my voice permanently.
So been working with a few agents as unable to call, asking questions about the PAC code etc. I decided to get a new tariff and keep my number as I will be returning to work working on Social Media and Emails on the 18th of this Month.
So on Wednesday night I ordered a tariff, but nothing about a Sim being sent out, so that led me back to asking an agent when a Sim is being sent out, to which I was informed that there was a migration to O2 (why I have no idea) and they would try to activate my current Sim - which didn't work as apparently the serial number on it doesn't match what they have. So was advised to wait today for that migration to go through and have a Sim finally ordered. What an actual mess.
So today I logged in to see a reply in my PMs, it was an agent I haven't dealt with for a long time, who decided to not read account notes or there was no account notes and to continue with the last message I sent to him, and then has arranged for a PAC code and to deactivate my tariff.
So on my account it is "Sorry that you are leaving us"... I am not... I JUST WANT A GOD DAMN SIM....
As you can imagine I am absolutely furious, there has been very little decent communication from ordering this tariff with little to no information on why a migration was happening, I had to find that out myself.
Seriously.... how does it get to this point?
Majide!
