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Oddity75
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Message 1 of 18
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The Slot is permanently locked

Hi,

My partner bought an Alcatel PIXI4 on Virgin for my daughter, with the plans to use a BT sim in it.
She got in touch with Virgin who kindly provided an unlock code.

I'm not quite sure what she did, but when the BT sim is put in the phone it says 'the slot is permanently locked'. So presumably she's entered the unlock code incorrectly too many times resulting in this lock thing.

Is it possible to unlock the slot...or get the phone back into a state where it allows the unlock code to be entered?
I've tried doing a factory reset, but that doesn't make any difference. Once the BT sim is in the phone and you try to dial a number it says Sim is locked, with an option to 'unlock', tapping unlock doesn't do anything!

The BT sim works fine in other phones and the Virgin Sim works fine in the PIXI4.
Googling the issue hasn't brought any solutions yet.

Thanks in advance for any assistance/tips/clues!

Steve

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Forum Team
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Message 2 of 18
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Re: The Slot is permanently locked

Hello Steve, 

Thanks for your post on the Community Forum and welcome.

Apologies as well for the time it's taken to respond to your post.

I'm sorry to hear that your partner has accidentally locked her handset, and we'll do all we can to get this sorted out you right away. 

The first thing I need to check is when you purchased the handset from us, as this will let me know if the handset is in warranty? (The Alcatel PIXI4 comes with a 12 month warranty) 

Kind regards, 

Dean

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stellabreathnac
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Message 3 of 18
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Re: The Slot is permanently locked

I now have the same problem but i never ever caused it
It is just like that when you try to change to a new provider
There is nowhere to put the unlick code and i have already rung virgin several times over the past two weeks they told me to ring alcatel today which i did to no avail i then rang my new sim providers as virgin suggested it might their sim card they say no
What on earth can i do phone is about 21 months old or so
Stella
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Forum Team (Retired) Rich_B
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Message 4 of 18
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Re: The Slot is permanently locked

Hi Stella,

 

Welcome to the community and thanks for posting. Sorry about the difficulties you've been faced with trying to get the handset unlocked.

 

When you put another network's SIM card in it should prompt you for the unlock code. This is not the SIM unlock code (7890) or PUK code.

 

Have you requested handset unlocking codes from us?

Have you managed to try them yet?

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

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stellabreathnac
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Message 5 of 18
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Re: The Slot is permanently locked

I have spoken to virgin several times about thisand alcatel once and also the new sim company and got two codes but when i try to find somewhere to put them in there is nowhere to do it
It just keeps saying sim slot permanently locked
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Forum Team
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Message 6 of 18
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Re: The Slot is permanently locked

Hi stellabreathnac,

Thanks for your post on the Community and welcome. I'm sorry to hear that you are experiencing an issue with your handset. Has this been sorted out for you since your post? 

 

 


Running out of data? Check out our top Mobile data tips


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stellabreathnac
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Message 7 of 18
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Re: The Slot is permanently locked

No nobody could sort it and we dont have a virginshop in town to ask them i have had to forget it very annoyed with alcatel and virgin
Someone must know what to do
I got two numbers from virgin but nowhere to put them
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puddyhuston
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Message 8 of 18
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Re: The Slot is permanently locked

I have not been able to solve the original problem and have just left it for some weeks but do want a proper answer please
Virgin must be able to unlock it it is not even two years old yet
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caravanj
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Message 9 of 18
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Re: The Slot is permanently locked

Try this.

1. Turn on your phone without a SIM Card in it
2. Then type : * # 0 0 0 0 * YOUR_CODE_HERE #
3. And to finish enter : * # 0 0 0 1 * YOUR_CODE_HERE #

 If this doesn't work you can do a hard reset & then try again.

 

 

 

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stellabreathnac
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Message 10 of 18
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Re: The Slot is permanently locked

Thank you i will try that i need to look for the long numbers again
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