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jhwhitworth
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Texts and calls not working abroad

I’m having issues sending texts and making phone calls while I’m in the US. This is especially inconvenient as I need to contact my bank to confirm my transactions! 

I have already checked that my setting on my virgin account are set to data roaming on, and international call bar is set to off. I’ve also tried manually selecting available networks which didn’t make a difference, and I’ve installed different configuration profiles, following virgin’s texts. 

I’m simply posting here as I have no other way to contact virgin! Please help!

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Very Insightful Person
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Re: Texts and calls not working abroad

Try the following

For Android:
Select Apps from the Home Screen
Select SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen
**It is critical that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

And make sure your spending limit is sufficient as calls are expensive. Best too to turn of data roaming. At £5 per MB you can notch up double figures quickly

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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jhwhitworth
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Re: Texts and calls not working abroad

Thanks for your response. Unfortunately this doesn’t seem to have helped 😞

I’ve read in a few places that it can take 24 hours to activate and I only arrived in the US  about 21hrs ago. Is it possible this is part of the problem?

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Forum Team
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Re: Texts and calls not working abroad

Hi jhwhitworth,

 

Welcome to forums, I hope you enjoy our community and thank you for your post. 

Sorry to hear you cannot make any calls or send texts and this is inconveniencing your trip. I will be more than happy to take a look into this for you I will pop you over a private message and look into this for you just keep an eye out for the purple envelope 🙂

 

Many thanks,

 

Zoie

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Forum Team
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Re: Texts and calls not working abroad

Hi jhwhitworth,

 

Glad to hear we have sorted this for you. Enjoy your time in the US and if you need anything else we are a post away 🙂

 

Many thanks,

 

Zoie

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