I’m having issues sending texts and making phone calls while I’m in the US. This is especially inconvenient as I need to contact my bank to confirm my transactions!
I have already checked that my setting on my virgin account are set to data roaming on, and international call bar is set to off. I’ve also tried manually selecting available networks which didn’t make a difference, and I’ve installed different configuration profiles, following virgin’s texts.
I’m simply posting here as I have no other way to contact virgin! Please help!
For Android: Select Apps from the Home Screen Select SIM Toolkit Icon Select Roaming Select Select Mode Select Manual Select International-you are done, go back to Home Screen
To Switch back when in the UK: Select Apps from Home screen Select Virgin SIM Toolkit Icon Select Roaming Select Select Mode Select Automatic and go back to Home Screen
For iOS: Select Settings from the Home Screen Select Phone Icon Select SIM Applications Select Roaming Select Select mode Select Manual Select International and you are done, go back Home screen to retry
To change back when returning to the UK: Select Settings from the Home Screen Select Phone Icon Select SIM Applications Select Roaming Select Select mode Select Automatic mode - you are done, go back to Home screen **It is critical that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**
And make sure your spending limit is sufficient as calls are expensive. Best too to turn of data roaming. At £5 per MB you can notch up double figures quickly
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
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Sorry to hear you cannot make any calls or send texts and this is inconveniencing your trip. I will be more than happy to take a look into this for you I will pop you over a private message and look into this for you just keep an eye out for the purple envelope 🙂