We are continually trying to message our family in Australia using the 0061 and then their 9 digit mobile number and the messages won't send. Can anyone help and explain why we are having this issue?
Thank you for your assistance in this matter. Regards Ian.
Is your spending cap set to zero?
Sounds silly but we have had it before.
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Hi thanks for the quick response, No it is set at £5.
OK. Is International Call Barring set to OFF in your account?
How do I check?
If you go into your account under Your Plan and Devices there is a section to manage services
If you do have to alter it you will need to reboot your phone afterwards.
I've just checked all that and it is as you show it.
I'm a bit stuck then apart from using +61 in place of 0061
Afraid I can't check as my own phone is on a different network. Also my friends abroad are on WhatsApp so I don't think I've done an international text in ages.
OK thanks for your help, we are trying to sort it through Virgin Customer service and not getting very far there either.
Apparently What'sapp isn't available in Australia, so will just find a way.
Facebook Messenger is available.