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Ibelly372
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Texting Australia

We are continually trying to message our family in Australia using the 0061 and then their 9 digit mobile number and the messages won't send. Can anyone help and explain why we are having this issue?

Thank you for your assistance in this matter. Regards Ian. 

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Message 2 of 25
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Re: Texting Australia

Is your spending cap set to zero?

Sounds silly but we have had it before.

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Ibelly372
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Message 3 of 25
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Re: Texting Australia

Hi thanks for the quick response, No it is set at £5. 

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Message 4 of 25
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Re: Texting Australia

OK. Is International Call Barring set to OFF in your account?

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Ibelly372
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Message 5 of 25
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Re: Texting Australia

How do I check? 

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Message 6 of 25
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Re: Texting Australia

If you go into your account under Your Plan and Devices there is a section to manage services

If you do have to alter it you will need to reboot your phone afterwards.

Screenshot_20191201-111149_Chrome.jpg

 

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Ibelly372
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Message 7 of 25
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Re: Texting Australia

I've just checked all that and it is as you show it. 

 

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Message 8 of 25
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Re: Texting Australia

I'm a bit stuck then apart from using +61 in place of 0061

Afraid I can't check as my own phone is on a different network. Also my friends abroad are on WhatsApp so I don't think I've done an international text in ages.

Sorry

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Ibelly372
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Message 9 of 25
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Re: Texting Australia

OK thanks for your help, we are trying to sort it through Virgin Customer service and not getting very far there either. 

Apparently What'sapp isn't available in Australia, so will just find a way. 

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Message 10 of 25
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Re: Texting Australia

Facebook Messenger is available. 

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