Virgin Media Community

[Locoshed]

Hi

The following all relates to the use of my samsung mobile phone using a virgin sim card with adequate data and text allowance.

At 10.47am on saturday 5th March I successfully sent a text message via my samsung mobile phone. Using the virgin sim card a opperation I have succesfully carried out on numerous occassions for the last two years.

I received a reply at 13.32.

I sent a text message reply a few minutes later.

Alert appeared

 SERVICE NOT AVAILABLE.

How come I have a signal.

Tried to send message. It would not send.

Have tried on numerous other occassions but will not send text message.

During this period I have recieved text messages but I have not been able to send.

WHY?

My package includes umlimited texts.

Thanks

[Beth_G]

Hi Locoshed,

Welcome to the Community Forums! Thank you for your first post.

I'm sorry to hear you've been having issues sending text messages from your Virgin Mobile SIM. There's just a few things I'd like to check with you so we can figure out what's causing this:

• Are you having issues sending text to a specific number, if so what type of number? E.g a shortcode number, mobile number, international ect
• Are you unable to receive incoming text messages?

If you could also provide a screenshot of the error you're receiving, that would be great.

Thanks

[Locoshed]

Hi Beth.

The mobile number is the normal uk type number.

I do not do internal numbers.

I am not a prolific user of text messages

And have been using this number for at least rwo years without a problem.

Mobile reception is poor where I live so I check for signal before sending texts. 

As I said in my orignal posting I am receiving incoming text messages.

The message states that the service is currently unavailable.

By the time I do a screen grab the message disappears.

Hope this helps.

Del

[Akua_A]

Thank you for your response @Locoshed.

Does this occur when sending messages to other numbers or does it occur only with this specific number? Also, how is your service with inbound and outbound calls?

Thanks,