on 06-03-2022 15:49
Hi
The following all relates to the use of my samsung mobile phone using a virgin sim card with adequate data and text allowance.
At 10.47am on saturday 5th March I successfully sent a text message via my samsung mobile phone. Using the virgin sim card a opperation I have succesfully carried out on numerous occassions for the last two years.
I received a reply at 13.32.
I sent a text message reply a few minutes later.
Alert appeared
SERVICE NOT AVAILABLE.
How come I have a signal.
Tried to send message. It would not send.
Have tried on numerous other occassions but will not send text message.
During this period I have recieved text messages but I have not been able to send.
WHY?
My package includes umlimited texts.
Thanks
on 06-03-2022 16:02
Hi Locoshed,
Welcome to the Community Forums! Thank you for your first post.
I'm sorry to hear you've been having issues sending text messages from your Virgin Mobile SIM. There's just a few things I'd like to check with you so we can figure out what's causing this:
If you could also provide a screenshot of the error you're receiving, that would be great.
Thanks
on 06-03-2022 18:59
Hi Beth.
The mobile number is the normal uk type number.
I do not do internal numbers.
I am not a prolific user of text messages
And have been using this number for at least rwo years without a problem.
Mobile reception is poor where I live so I check for signal before sending texts.
As I said in my orignal posting I am receiving incoming text messages.
The message states that the service is currently unavailable.
By the time I do a screen grab the message disappears.
Hope this helps.
Del
on 07-03-2022 08:43
Thank you for your response @Locoshed.
Does this occur when sending messages to other numbers or does it occur only with this specific number? Also, how is your service with inbound and outbound calls?
Thanks,