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Louise11031983
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Text messages

Hi I keep receiving text messages from virgin saying thanks for my payment, if your services were suspended and you settled your bill in full between 7am-11pm,your services will be live again in 3hrs. However I'm not a virgin customer,can anyone help?? Louise

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Forum Team
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Re: Text messages

Hi Louise11031923,

 

Welcome to the community and thanks for your post. I'm sorry to hear about the text messages you've been receiving and thanks for taking the time to let us know about this. 

 

It sounds like we may have the incorrect contact number listed which is why you have been receiving these messages, when you're not a customer. I'll send you a private message, so if you could respond to that with the details requested I can look into this further. 

 

Thanks

Lucy

Virgin Media Forum Team

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