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Jennifer93
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Text messages wont send

I'm having a problem where I cannot send out texts from my phone. I have to restart my phone every time I want to send a text out. 

I have a Huawei P10 and I wondered if anyone else was having this issue as this is the first time its happened in the year and a bit i've had the phone.

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Re: Text messages wont send

Thanks for getting in touch and welcome to the Virgin media community Jennifer93.

 

Is there any error message on your phone, when sending the messages?

 

Are you able to receive text messages?

 

Would you be able to do a manual network search? 

 

To do this please go to APPs, settings and mobile networks. Some handsets may also have an option for more networks which you may need to select. 

 

If you can then choose network operators and the phone will search for available options.

 

After this can you try to send a text again please?

 

 

Regards

Steven

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Jennifer93
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Re: Text messages wont send

Hi Steven ,

I'm not getting any errors bar 'faled to send ' . I have done the manual network search and it's not helped. 

Jen

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Re: Text messages wont send

Hi Jennifer93

 

Thanks for coming back to us and we're sorry that you are still having issues with the service. 

 

The calls and texts would use the same part of the network, can you confirm if calls are also affected? 

 

Can you try the sim in another phone to see if you are getting the same issue? 

 

Kind regards 

Chris. 

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