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Text messages not being received

Since last Friday (16/10/20) I have not been receiving individual text messages when they are being sent. Instead I am receiving them all at once, often in the early hours of the following morning. I can still send messages and make phone calls. 

I have an iPhone XS and I am still receiving iMessages as per normal. I have updated to the latest iOS, turned my phone off and on and checked message settings, none of which has resolved the issue.

Is there a network issue as a friend on Plusnet (also on EE network like Virgin) had the same issue this week and I saw in the news that EE customers had an issue?

Thanks in advance for any assistance.

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Re: Text messages not being received

Hi NK54,

 

Thanks for your post and welcome to the community.

 

I'm really sorry that you've not been receiving your text messages properly. 

 

It looks like you've had a chat with us since posting so I hope this has now been resolved?

 

If that's not the case, then please get back to me and I'll be happy to help.

 

Thanks

 

Melissa

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Re: Text messages not being received

Hi, yes this has been resolved. The SIM card was over 2 years old and had failed. Have had a new SIM card issued which has resolved the issue. Thanks.

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Re: Text messages not being received

That's brilliant 🙂 

 

Thanks for letting me know.

 

Melissa

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