Text delivery report

[baldeagle58]

Why do I no longer get delivery or read reports on my virgin sim for texts or mms, although those options are selected in the settings? 

[Gareth_L]

Hi baldeagle58

Can you pleas try sending a text now

Make sure delivery reports are active

And let me know how you get on 

Gareth_L

[baldeagle58]

Hi.

No change, still shows delivery requested, status sent. No notification of delivery or read receipt.

Regards

Clive 

[Gareth_L]

Do you have another handset that you can test at all

The message are being sent

I have reset the Network settings 

Gareth_L

[baldeagle58]

Hi,

I will try a different handset tomorrow, thanks for the idea.

Text does send OK and all do arrive, just no notification for me. 

[Gareth_L]

One way or the other we will get to the bottom of this baldeagle58

Gareth_L 

[suechapman]

I am now having this happen to me

My phone is a Samsung a21s always had text delivery reports never any problems until today they seem to of stopped not changed any settings on my phone so delivery reports still turned on but not coming through ..texts are being sent ok and where it say delivery report just says requested normally has delivered nect to it 

The only thing that's changed for me is I moved from payg to pay monthly yesterday but wouldn't think that would have anything to do with it at all

I've restarted my phone a few times but still no delivery reports 

Sue 

[Robert_P]

Hello suechapman

Sorry to hear of the issues experienced with the delivery reporting on your Samsung a21s, thanks for raising this here.

Can you follow these steps and let us know:

1. From a Home screen, tap Messages.
2. Tap More (located in the upper right).
3. Tap Settings.
4. Tap Text messages.
5. Tap Delivery Reports switch to turn on On indicator or off Off indicator.

Thanks

Rob

[suechapman]

I've done that and restarted phone  then phone restarts  again then turned delivery report back on 

No change report still doesn't come through like it has been 

[Robert_P]

That's very strange, when you checked the settings 'Delivery Reports' was active or on? 

Do you have another handset you can try the SIM card in for us please?

Rob

[enlli]

If you have Android and are using Samsung Messages try Google Messages instead and see if it works. 

I find Samsung offering a bit flakey

(S20+)