Text delivery report

[baldeagle58]

Why do I no longer get delivery or read reports on my virgin sim for texts or mms, although those options are selected in the settings? 

[Ayisha_B · Accepted solution]

Hi @baldeagle58

Welcome to our Community Forums and thanks for posting.

I am sorry to hear this. 

What's the make and model of your handset?  

[baldeagle58]

Samsung s10e, it used to work fine, without any settings changed its gone from showing delivered, then when read, then went to receiving a text when delivered, to nothing now. When highlighted it just just says sent. 

[Megan_L]

Hi Baldeagle58, 

Thanks for using the forums to get this issue with your mobile services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I am sorry you're no longer receiving read/sent reports on your Samsung s10e, I believe this could be due to a number of issues which we will try to help troubleshoot. However, it may be an aspect that you need to reach out to Samsung to look into - but we will come to that later if we can't figure it out now!

Some things I want to ask are - 

• Is your handset up to date with the latest OS update? 
• Did this issue occur after the most recent OS update from Samsung?
• Can you try deselecting the read/delivered report option and reboot your handset. Then, reselect the option to show these reports. 
• Does this issue only happen on particular numbers or is it a blanket issue? 

Please let me know the answers to the above questions 🙂

Thanks,

Megan_L

[baldeagle58]

Megan

Hi again.

Yes the phone has the latest OS

I did not notice whether an OS update caused this or not, but it has changed how the delivery report works twice in the last 2 months. It used to show delivered next to the text, then that changed to read once read. Then it changed to sending me a notification when the text was delivered. Now it just says requested, which never changes once delivered or read to any other network.

This is  blanket across all numbers and networks.

I have tried deselecting delivery reports and restarting before applying again, but this did not make any difference. 

regards

Clive

[Gareth_L]

Thanks for replying baldeagle58

Have you contacted Samsung about this as well 

Gareth_L

[baldeagle58]

Not as yet, i thought it was more likely a sim problem?

[Gareth_L]

Might b best to try them as well baldeagle58

If not let me know and I can get a new sim sent out 

Gareth_L

[baldeagle58]

contacted samsung but they say they have had no other complaints regarding this?

[Gareth_L]

Can I send you a private message baldeagle58.

So I can look into this for you 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L