on 13-07-2021 20:04
Why do I no longer get delivery or read reports on my virgin sim for texts or mms, although those options are selected in the settings?
Answered! Go to Answer
on 14-07-2021 20:09
Hi @baldeagle58
Welcome to our Community Forums and thanks for posting.
I am sorry to hear this.
What's the make and model of your handset?
on 14-07-2021 20:09
Hi @baldeagle58
Welcome to our Community Forums and thanks for posting.
I am sorry to hear this.
What's the make and model of your handset?
on 14-07-2021 22:08
Samsung s10e, it used to work fine, without any settings changed its gone from showing delivered, then when read, then went to receiving a text when delivered, to nothing now. When highlighted it just just says sent.
on 15-07-2021 11:58
Hi Baldeagle58,
Thanks for using the forums to get this issue with your mobile services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I am sorry you're no longer receiving read/sent reports on your Samsung s10e, I believe this could be due to a number of issues which we will try to help troubleshoot. However, it may be an aspect that you need to reach out to Samsung to look into - but we will come to that later if we can't figure it out now!
Some things I want to ask are -
Please let me know the answers to the above questions 🙂
Thanks,
Megan_L
on 15-07-2021 16:06
Megan
Hi again.
Yes the phone has the latest OS
I did not notice whether an OS update caused this or not, but it has changed how the delivery report works twice in the last 2 months. It used to show delivered next to the text, then that changed to read once read. Then it changed to sending me a notification when the text was delivered. Now it just says requested, which never changes once delivered or read to any other network.
This is blanket across all numbers and networks.
I have tried deselecting delivery reports and restarting before applying again, but this did not make any difference.
regards
Clive
on 15-07-2021 16:16
Thanks for replying baldeagle58
Have you contacted Samsung about this as well
Gareth_L
on 15-07-2021 16:43
on 15-07-2021 16:53
Might b best to try them as well baldeagle58
If not let me know and I can get a new sim sent out
Gareth_L
on 15-07-2021 17:44
on 15-07-2021 18:00
Can I send you a private message baldeagle58.
So I can look into this for you
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L