Virgin Media Community

[Hamzahali]

• I have moved to virgin mobile and transferred by old number as well. However an issue I have noticed is that when I send a message from the SIM the receiver gets the message sent from the new virgin number which I don't want. However if someone messages me on my original number then I also receive it as well as the new number. Call is not affected it's just the messages.

Could you explain how to resolve this?

Thanks you.

[Client62]

What you are seeing is that a mobile phone can have 1 or more phone numbers routed to the SIM card by the mobile operator.

Pick which number ever you want to be the default number for sending Texts and for your Caller ID

Contact mobile support and ask them to make it so.   They should know exactly what to do.

[Robert_P]

Hello Hamzahali

Thanks for taking the time to post in regards to your mobile number and the issues since transferring your number over. We appreciate the confusion caused and you raising this via the forums. Welcome to the community.

Can you confirm the handset you have please? It may be that if you used the Virgin Sim with the original number it may be stored on the handset in it's settings and not changed since the number transferred. If it is an iPhone try this:

Turn your phone OFF for at least 10 minutes. Turn your phone ON and tap Settings > Phone > My Number and confirm that it is correct. If it's not correct, please enter the correct number. Turn iMessage back to ON (Settings > Messages).

Let us know if this helps or if you have a different handset.

Rob