on 19-07-2021 21:42
I’ve had a text asking me to click this link.
I did and it’s downloaded a profile and it’s asking me to allow it? Is it ok?
on 19-07-2021 21:49
I'm going to say no
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 19-07-2021 22:03
on 19-07-2021 22:06
It’s on my Virgin message thread. So along with all the other official ones?
on 21-07-2021 08:30
Hi @Siennamiller,
Welcome back to the community and thanks for taking the time to post on our forums.
Please can you send a screenshot of the text message and also have you got a new handset and asked for your APN settings to be sent to you?
Regards,
Steven_L
on 21-07-2021 10:45
Hi, I don’t know how to do that?
on 21-07-2021 10:54
Thanks for coming back to us @Siennamiller.
Do you know how to take a screenshot on your device? If not the process for iphone and most android devices is below.
Take a screenshot or screen recording on iPhone
Take a screenshot on android
Regards,
Steven_L
on 21-07-2021 11:00
Hi,
I know how to screenshot, I don’t know how to add it here?
on 21-07-2021 11:10
Sorry about that @Siennamiller.
If you click reply to this message it will open the posting page as shown below and if you click on the camera button it will open the options to add pictures to your post.
Regards,
Steven_L
on 27-07-2021 05:41