on 11-05-2021 17:31
Bought an iphone11 and put in the virgin media SIM card that came with my bundle. I get unlimited texts and data.
I got a PAC code and transferred my old mobile no across. Not sure if that’s relevant.
Now I can’t send messages. I keep getting ‘message failed’. Sometimes my friends don’t receive them at all. Sometimes they get it 3 or 4 times. Please help.
thanks x
Answered! Go to Answer
on 12-05-2021 18:45
Hi Lmj2505,
Thank you for your post and welcome to the community.
I'm sorry to hear about the issue you're having.
Can you confirm if this is for iMessage or standard SMS?
^Martin
on 11-05-2021 17:46
Wonder if it is anything to do with this
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on 12-05-2021 18:45
Hi Lmj2505,
Thank you for your post and welcome to the community.
I'm sorry to hear about the issue you're having.
Can you confirm if this is for iMessage or standard SMS?
^Martin
on 13-05-2021 07:42
It’s from standard SMS. WhatsApp and messenger work fine
on 13-05-2021 15:17
Thank you for confirming this @Lmj2505,
Please can you try the following:
Settings > Phone > My number
Is it showing the correct number that you want to use?
Let me know please 🙂
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on 13-05-2021 16:03
No, it still shows the original phone number on the SIM. I got a PAC code and transferred my old number across but the is numbers isn’t showing.
on 13-05-2021 16:25
Try signing out of you Apple ID. Switch off the phone, sign in to your Apple ID again then start the phone
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on 13-05-2021 16:39
on 13-05-2021 17:07
I tried the advice given and it didn’t work I’m afraid
on 13-05-2021 17:15
That's no problem @Lmj2505 and thanks for trying that out.
Are you able to receive text messages?
Would you please try to send a message entering the number instead of using the number from your contacts?
Regards,
Steven_L