Terrible mobile data connection

[Jv2]

Terrible mobile internet connection, tried restarting phone, installing signal booster apps etc. 

No joy. Any ideas, I have next to zero chance of connecting using my data.

New sim card needed ?

[Ayisha_B]

Hi @Jv2,

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you're having some issues with your mobile data. 

Have you taken a look at the troubleshooting steps here to see if that helps? We also have some more self care checks here 

If this doesn't help, we can certainly try ordering a replacement SIM for you.

Let us know.

[japitts]

Do you mean "poor coverage" or "poor data speeds regardless of coverage"?

The two are very different.

"Signal booster" apps are generally a waste of time.

[Jv2]

I have tried the steps mentioned before asking on here yes.

My sim card is around two years old

[Ayisha_B]

Thanks for checking that @Jv2

Could you just clarify what japitts has asked? 

Further, are you having these issues outside your local area?

[Jv2]

Poor coverage in all areas, even in my town centre which has had good coverage before.

I know someone else who has a new sim card and has had the same so I don't know if it's worth me getting another sim, not sure what to do

[Robert_P]

We're eager to look into this further for you Jv2 and I will send you a Private Message to get some more details from you.

We look forward to hearing back from you 🙂

Rob

[rehmanr]

I am with o2 proper for mobile, the signal is terrible in Bham, 5g is fine, but once its 4g I get < 1MB speeds to the point apps are saying no internet connection on full signal, I have to knock it down to 3g to get some decent speeds even then its slightly better.

There is apparently a mast down but its been down for 3 months with no end in sight, I have put in a request for early termination of the contract with no exits (after a little bit of fighting)

Glad to be rid.... but I will miss the Volt benefits...

This issue looks to be widespread... I think the whole network is oversubscribed and the only way to resolve this is to make 5g more common in areas... get out if you can.

Zahid

[japitts]

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@rehmanr wrote:

I think the whole network is oversubscribed and the only way to resolve this is to make 5g more common in areas... get out if you can.

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Not at all. The way to resolve congestion/oversubscription is to add more capacity, whether that is on 4G or 5G or a combination. In other words, 5G is not necessarily always the answer - additional 4G is quite capable of resolving issues just as well.

You will be inherently limited by the spectrum available to the operator, and the config available on individual sites.

[Jv2]

Same old problem - the country's way over populated is what I think