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Deeperthanrob
Joining in
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Terrible 4G speeds since tariff upgrade!

Since upgrading to the 100gb special offer tariff last month, my data connection has become so slow it's unusable 95% of the time. 

Previously I was able to achieve 4G speeds of circa 30mb - 50mb but since changing tariff I can only get speeds of 0.3mb - 2mb.

I have tried several devices and locations but results are the same.

Customer service advised me that Virgin use O2's 4G network; "the fastest there is" ... This does not help me remediate my problem!

Please advise before I cancel or take it to the ombudsman!

Thanks

Rob.

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paulchambers061
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Re: Terrible 4G speeds since tariff upgrade!

vm use ee's network. o2 is getting 0.00 on 4g today with all its problems.

Did you get a new purple sim as part of the upgrade?

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