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Deeperthanrob
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Terrible 4G speeds since tariff upgrade!

Since upgrading to the 100gb special offer tariff last month, my data connection has become so slow it's unusable 95% of the time. 

Previously I was able to achieve 4G speeds of circa 30mb - 50mb but since changing tariff I can only get speeds of 0.3mb - 2mb.

I have tried several devices and locations but results are the same.

Customer service advised me that Virgin use O2's 4G network; "the fastest there is" ... This does not help me remediate my problem!

Please advise before I cancel or take it to the ombudsman!

Thanks

Rob.

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paulchambers061
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Re: Terrible 4G speeds since tariff upgrade!

vm use ee's network. o2 is getting 0.00 on 4g today with all its problems.

Did you get a new purple sim as part of the upgrade?

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Re: Terrible 4G speeds since tariff upgrade!

Hi there Rob, i'm sorry to hear of the issues you are having with this. 

 

Are you able to go through some diagnostics via the following link to see if this helps? virg.in/phonefix

 

Thanks

 

Nathan B

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