on 31-08-2021 14:55
on 31-08-2021 21:05
on 31-08-2021 21:21
Suspicious emails. Forward the email to report@phishing.gov.uk. ...
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on 02-09-2021 08:41
Hi jh42,
Thanks for getting in touch, and a very warm welcome to the Community Forum. I'm really sorry that you're having some issues with suspicious emails coming into your account.
Could you please follow this link to our dedicated phishing support page? Please let me know if you have any more questions or concerns.
Kind regards,
Laurie
on 02-09-2021 09:38
Thanks Laurie, I've already looked at that page but it's not really helped me. The emails are still coming to my outlook email account from thanks@virginmobile.com at least once a day. I've tried forwarding them to the Virgin phishing email address but I've received an 'undelivered as rejected by email server' message for every single one. I have no idea what to do next so any further advice would be great.
on 02-09-2021 09:50
Thanks for the suggestion. I tried forwarding the emails to the .gov address but received the same rejected email as from the Virgin phishing address.
on 03-09-2021 10:33
Hi @jh42
Thanks for posting on our community forum! I'm going to drop you a private message to collect a few more details so we can investigate this further, please keep an eye on your inbox.
Regards
on 22-09-2021 11:20
I'm having the same issue as jh42. Countless emails coming through and they just bounce back if I forward them to phishing@virginmedia.com.
I don't really want to block thanks@virginmedia.com as I AM a customer and don't want to miss any genuine emails, but it's looking like I don't have much choice ☹️
on 22-09-2021 19:57
I've been asked to provide my account number etc by one of the team so they can look into why I'm receiving these emails. Not done that yet as having received so many clearly scam messages from thanks@virginmobile.com I'm reluctant to trust anyone. Also I can't see how looking at my account will solve the problem of this rubbish coming from the same email address as my bill, or explain why they bounce back when I try to forward them as phishing.
on 23-09-2021 20:10
Did you receive the Private Message from Travis or have you heard anything in regards to this from him jh42?
Rob