My partner and I have just moved in together. She was on a phone contract under her parents name through Virgin Media.
Now we have moved in, we have a new account and she wants to switch her number from the old account to our new one. The switching process doesn’t seem to work so any help would be great?
If this is a mobile contract and it is under her parent's name we would not be able to transfer it over into someone else's name, if she has her own contract with us and wanted to port the number over we can do this.
thanks for replying so quickly. Would that still be the case if the contract is cancelled? Would you number not become available at the end of the contract term?
If she wants to keep her number and to use it on the virgin sim, she can port to another network, on a pay-as-you-go tariff, then port to us, then the previous contract will get a new number and can close in the december.
