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Swapping existing sim to a new phone

illusion
On our wavelength

Hi,

I have an iPhoneX and Virgin Sim.

I have just purchased an iPhone 12 and want to use my Sim in this new phone. When I put the Sim in my new phone it won't connect to the Virgin network.

What do I need to do to make this work?

Many thanks


Simon

5 REPLIES 5

Tom_W1
Forum Team
Forum Team

Hi @illusion thanks for your post although I'm sorry to hear of your concerns about your SIM not working.

That is strange, the only reason this won't work is if the iPhone isn't unlocked and perhaps is still restricted to one network.

Can you please confirm if the device is unlocked? 

Many thanks

Tom_W

illusion
On our wavelength

Hi Tom,

As far as I can tell it is unlocked.

If I go into the settings I can specify a mobile network to connect to. Virgin, EE, Three etc so I would assume this means it is unlocked?

Is there a better way to be sure?

I left the sim in the new phone for about 36 hours just to see if that would help also.

Many thanks

Simon

Hi @illusion thanks for your reply. 

I would imagine so, but can you follow this please and let me know if you can see the following:
Settings > General and tap About. Under Carrier Lock, you should see a message that says, "No SIM restrictions."

If you don't see this, your phone isn't unlocked unfortunately.

Many thanks

Tom_W

illusion
On our wavelength

Thanks for the info Tom.

I have just checked and the new phone has 'No SIM restriction' showing.

Any other ideas?

 

Many thanks


Simon

Hi @illusion thanks for your reply. 

I'm going to send you a PM so I can look into this one further for you.

Kindly expect a PM to arrive shortly and respond directly when you can!

Many thanks

Tom_W