Suspension still in place by negligence - no contact
I'm not proud of that but I couldn't pay my bill for a while, and naturally, my outgoing calls were suspended. That's okay.
However, after 4 weeks my incoming calls were suspended as well, and people could hear the message that my "number is temporarily unavailable", this is not okay, but still, I did not pay, I can't complain.
However, I paid the full amount Monday 21:30. Agents from the infamous call centre once said it takes up to 24 hours.
This is now 39 hours and counting, and my services are still down despite bill fully paid.
I regularly restart my phone to let it reconnect, to see if the calls are back on. Since I'm on a SIM Only rolling contract, the 789 number is unavailable to me if I choose not to use Direct Debit.
How ridiculous is that?
To keep it short, this is now unlawful and as much as I understand it's a holiday, I also understand that if a machine took my payment automatically, there should be a machine responsible for restoring privileges automatically.
I can't call, there's no online chat, there's no apparent email support, and as a paying customer, I have to resort to using the public forums for the attention of the Virgin Mobile employees. That's idiotic.
I expect my line to be fixed by 3 pm today, or I'll seek both the compensation and the PAC code. I've had enough of random occurrences and of the time-wasting customer support, that in majority can't even properly pronounce English words.