Support Ireland

[Anitajb]

Can someone offer me some support with my account query here? Virgin media Ireland mobile contract. Facebook messenger is useless and I can’t get through on phone to talk to someone. I need to resolve a query today. 

[Kain_W]

Hi Anitajb,

Thanks for your post and welcome to the community 

Sorry to hear you're facing issues, is this relating to an account from the Republic of Ireland?

If so I'd have to advise using their contact options here and the team will be glad to help!

Thanks,

[Anitajb]

Hi, thanks for your reply. Yes is an ROI account but I simply can’t get through to anyone. I spent over 45 minutes on hold and got cut off. Messenger just keep spinning me, “we will look into it and come back to you” it’s been over a week trying to get someone to deal with my query. It’s insane. 

[Kain_W]

I see, thanks for the reply.

Although our business are under the Virgin banner, we wouldn't have access to any ROI accounts to run further check I'm afraid.

We'd have to advise their contact options.

Thanks and apologies, 

[Anitajb]

Ok, thanks for taking the time to reply. 

[Kain_W]

No problem at all,

I hope you get the issue resolved for yourself.

Take care,