on 19-03-2023 03:45
No idea why, as of yesterday , my monthly contract sim has started call barring on everything, no mobile data, calls in or out
Every time i ring support, they ask of a password i don't remember setting up, every time i try and get a reset email sent , the form endlessly says over and over "there was an error" so back to square 1
Two days without a phone now,kinda getting annoyed
Side note,the bill was emailed yesterday also,with payment not due to be taken till later in the month
Any help would be greatly appreciated
on 19-03-2023 08:21
Hi there @Mool
Thank you so much for your post and welcome to the community forums, its great to have you here.
I am so sorry that you are facing this issue with your phone. Can I ask if you have tried your SIM in another handset at all?
Can I also ask if when you have called the team have offered the password reminder phrase for you?
Thank you
on 19-03-2023 13:01
Hiya
Tried the sim in a different phone, same result
They gave me the password hint thing,Supposed to be mothers maiden name , gave the appropriate letter, it was wrong
on 19-03-2023 13:29
Thank you for popping back to us @Mool and I'm sorry swapping the SIM hasn't helped.
I'm going to pop you a PM so we can take a closer look into this and see what we can sort.
I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.