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Wayne2020
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Sudden drop in reception and data

I have contacted customer service about this but it hasn't been sorted. For the past couple of months my network reception has drastically reduced. I have been unable to make calls or use my data properly. I have had no problems until now just before my 2 year contract ends next month. It was suggested that they monitor my signal for 2 days to find the problem. My signal went back to normal during monitoring then reduced again after. Like I've mentioned I have not had this issue before and have done all the necessary checks on my phone. What is the issue?

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Chris_W1
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Re: Sudden drop in reception and data

HI Wayne2020, I am sorry to hear that you are having issues with the connection. Can you confirm if this is happening in both indoors or both. Can you confim if this is happening in one postcode or multiple? Chris.

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enlli
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Re: Sudden drop in reception and data

Have you checked EE who supply Virgin with signal. They have some long term outages at present (4 weeks here)

https://myaccount.ee.co.uk/networkchecker/checkservice

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