Thanks for your post on the Community and welcome. I'm sorry to hear that you are unable to find information on our website how to request your records.
In order to look into this, I will need to take more details. I will send you a private message requesting more information so that I can assist with this issue. Just click on the envelope icon at the top of this page.
You can make a verbal request to any part of the business to obtain a copy of your personal data. Be clear about what you want (or make it clear that it is EVERYTHING) and they have one month from the day following your request. If you haven't passed security then you will need to send proof of your ID otherwise it will delay the timeframe.
I would suggest recording calls as you may have to "prove" you made the request and VM don't seem to be very good at recording calls that are actually required as evidence (coincidence?)