on 21-11-2021 10:53
Have had
on 21-11-2021 11:23
Sounds like your phone is still running on EE. Eventually everyone on Virgin will be moved over to Vodafone but I've no idea of timescale, hopefully shortly.
I think if you upgrade you may get Vodafone, the team will advise.
Another option would be to look to moving to one of the VOLT offers that would give you an O2 SIM
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 22-11-2021 08:43
Thanks for your post @clhea, and a very warm welcome to you!
Can you please advise me when you last had a new SIM card from Virgin Media?
The SIM cards currently being issued our are Vodafone supported SIM cards, and therefore could help remedy this issue - if you are indeed on an EE supported SIM card.
It may be worth looking into these links for an idea of the status of the coverage in the local area;
For SIM cards supported by EE. For SIM cards supported by Vodafone
Kindest regards,
David_Bn
on 22-11-2021 09:42
Thanks for your advice.
The last SIM I had was in April this year when I was told it would work with either EE or Vodafone
I did get an email yesterday
Hello Chris
Sit tight! Your order's winging its way to you as we speak.
We're aiming to get your Physical SIM(s) to you by Royal Mail in the next 3 working days, and we'll be delivering to:
[MOD EDIT: PERSONAL INFORMATION REMOVED]
In case you need it, your order reference is:
[MOD EDIT: PERSONAL INFORMATION REMOVED]
Here's a handy breakdown of what goes with what from your order, so you know how to match up your kit.
Mobile Number SIM Card Number
[MOD EDIT: PERSONAL INFORMATION REMOVED]
which was a bit of a surprise as I had not ordered one or spoken to anyone about ordering one (other than posting on here)
Thanks again
Chris
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 22-11-2021 09:48
Quick way to determine which network you are on.
Do a manual network search. If Vidafone is showing and EE missing you are on EE
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 22-11-2021 09:54
Thanks
Shows exactly that although it also shows Virgin and O2 as well
Regards
Chris
on 22-11-2021 10:10
Do you know approximately when we last issued you with a new SIM card @clhea?
Kindest regards,
David_Bn
on 22-11-2021 10:22
Hi
I did reply to your post but obviously I did something wrong ... ?
The last sim I had was in April this year and I was told that would cover EE and Vodafone
I did receive this email yesterday which came completely out of the blue as I had not requested a new SIM
Hello Chris
Sit tight! Your order's winging its way to you as we speak.
We're aiming to get your Physical SIM(s) to you by Royal Mail in the next 3 working days, and we'll be delivering to:
[MOD EDIT: PERSONAL INFORMATION REMOVED]
In case you need it, your order reference is: [MOD EDIT: PERSONAL INFORMATION REMOVED]
Here's a handy breakdown of what goes with what from your order, so you know how to match up your kit.
Mobile Number SIM Card Number
[MOD EDIT: PERSONAL INFORMATION REMOVED]
Regards
Chris
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 22-11-2021 10:26
Hi again
Forgot to mention that I can get O2 as well as Vodafone in the house...the only one I cannot get is EE (unless I go in the garden)
Regards
Chris
on 22-11-2021 10:30
Hi
Sorry I have just seen that I had copied some personal details in my reply to you and they have both been removed...my fault
The last SIM card I had was April and I was told it would be compatible with both EE and Vodafone.
I did receive an email completely out of the blue yesterday to say my new SIM card was winging it's way to me...bit of a surprise as I had not requested one ?
Regards
Chris